Complaints procedure

As a general practice, we strive to carry out our work as professionally as possible and consider it important that you trust us. Of course, it may happen that you do not feel satisfied with your contact with our practice. For example, you may feel that you were not taken seriously, or that you were unable to reach the practice properly. We would like to hear this as soon as possible so that we can discuss it with you and learn from it.

You can submit your complaint or comment by contacting one of our staff members directly or by using our online complaints form. One of our staff members will handle your complaint as soon as possible.

If you prefer not to use the complaints form, you can contact SKGE directly.

Complaints form

Although all staff members of the practice are committed to providing the best possible care, unfortunately things can sometimes go wrong. In this form, you can indicate what you believe has gone wrong.

Complaints are always taken seriously and are handled discreetly and confidentially.

Please describe your complaint as clearly as possible in this form. This will help us identify the cause and prevent similar issues in the future.

Thank you for your feedback.

Your details (the person submitting the complaint)

Name

Date of birth

Address

Postal code, city

E-mail

Phone

Patient details (this may be someone other than the complainant)

Patient name

Date of birth (patient)

Relationship to the patient (e.g. parent, spouse)

Nature of the complaint

Date of the incident

Time of the incident

The complaint is about (multiple selections possible)

Description of the complaint

How would you like to receive a response to your complaint?